The Importance of Proactive CAT Claims Management

Efficient claims management during CAT events is crucial, not only for fulfilling obligations to policyholders but also for protecting the financial stability of insurance carriers. According to NOAA’s National Centers for Environmental Information, weather and climate disasters in 2024 caused $182.7 billion in damages. Proactive CAT claims management is not simply a reactive measure; it’s a strategic imperative for insurers to mitigate these substantial financial risks.  

According to the J.D. Power 2024 U.S. Property Claims Satisfaction Study, the rise in severe storms has increased high-severity claims and extended the time for damage estimation, payment, and work completion. This has led to the lowest satisfaction levels in seven years. Therefore, efficient claims handling during a crisis fosters customer satisfaction and loyalty, bolstering an insurer’s reputation and market position. It also allows for business continuity, minimizing disruptions and enabling insurers to continue serving their customers effectively.  

Strategies for Proactive CAT Claims Management 

A multi-faceted approach that combines preparedness, technology, collaboration, and effective communication is best! 

1. It starts with pre-event planning, including developing comprehensive disaster response plans, straightforward communication protocols, and regular training exercises to ensure readiness. 

1. Technology integration that leveraging digital platforms, mobile applications, and data analytics to streamline claims processing, enhance communication, and optimize resource allocation.  

1. Collaboration across internal teams, external vendors, and community organizations is essential for a coordinated and efficient response. 

1. Clear and consistent communication with policyholders throughout the claims process is crucial for maintaining trust and satisfaction. 

Empowering Insurers Year-Round 

The 2024 hurricane season was a stark reminder that catastrophic (CAT) events can severely disrupt business operations for insurance carriers. For the 2025 season, Colorado State University’s tropical meteorology project team is forecasting 17 storms, nine of which will become hurricanes and four of which will reach Category 3 status or stronger.  

The upcoming 2025 hurricane season, with its anticipated above-normal activity, underscores the critical importance of proactive CAT claims management for insurance carriers. By partnering with our field services, insurers can access the expertise, technology, and resources needed to overcome the challenges of CAT events. 

Your Partner in CAT Claims Management 

Our field services offer comprehensive solutions, and our technology-driven approach empowers insurers to respond rapidly and effectively to catastrophic events. 

• Experienced CAT adjusters with a nationwide network of skilled adjusters are ready to deploy quickly. 

• Streamlined claims processing thanks to our cutting-edge technology and industry best practices to expedite claims resolution, minimize policyholder disruption, and reduce operational costs. 

• Tailored solutions because we understand that every insurer has unique needs and challenges. 

Contact us today to learn how we can help your organization prepare for the unexpected and emerge stronger from any crisis.